Conditions
Disclaimers
Ironclad Guarantee
Returns and Exchanges
Damages and Defective Items
International Orders
Shipping
Backorders
- All orders placed with Forward Motion Motorcycles by phone, fax, website, or e-mail constitutes acknowledgment and acceptance of all terms and conditions set forth by Forward Motion Motorcycles.
- We reserve the right to refuse service to anyone and cancel any order at our discretion.
- Prices are subject to change without notice. We apologize for any discrepancy due to typographical errors and reserve the right to change, alter or correct them at any time and are not obligated to honor mis-marked prices.
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Images are for representation only and may be provided by the manufacturer. Actual product may vary.
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Application and fitment are provided by the manufacture any error in regards to application and fitment other then typographical errors are the responsibility of the manufacture, always check the application of the item you receive before installation
- Forward Motion Motorcycles offers no warranty expressed or implied. Warranties, if any, are offered by the manufacturer and are the sole responsibility of the manufacturer.
- Once an item has been shipped, or an item has been placed on order with a distributor/manufacturer, it may not be canceled, altered or changed and must be treated as a return
- We reserve the right to change and or alter any and all terms and conditions at any time without notice.
Intended usage
All modification components; including but not limited to engine intake, exhaust, power commanders, etc. have been designed and are intended for off-highway application. Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design effecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of said part(s) may void the warranty coverage, if any, on the vehicle. User assumes all cost and risks associated with these and other items.
Electrical
Products that do not state that they are DOT (Department of Transportation) approved, are not and may not be legal for use on public streets and/or highways. Products that are DOT approved are noted in the product description.
At Forward Motion Motorcycles your satisfaction is our number one priority. That’s why we offer a 100% satisfaction guarantee and NO restocking fees on returns and exchanges. If for any reason you are unhappy with your purchase or simply change your mind, no problem, you can return or exchange it *please see returns and exchanges for details and qualifying items.
30 Day No-Hassle Returns*
We will refund you 100% of the purchase price if you are unhappy with your purchase for any reason.
30 Day No-Hassle Exchanges*
We will exchange your item for an item of equal or lesser value. Shipping charges will be due to ship the new item to you, one exchange per order only.
We will exchange your apparel item for the same item in a different size and ship you back the new apparel item for FREE* One exchange per order.
*Free shipping on apparel exchanges only applies to orders shipped UPS ground to the 48 continental United States. PO Box, FPO/APO, HI, AK, PR, and international orders do not qualify.
Returned and/or exchanged items must be returned to Forward Motion Motorcycles within 30 days of receiving the item from the shipping carrier. DO NOT refuse your order orders returned to us marked refused or return to sender will be charged any and all shipping charges charged to us by the shipping carrier. S&H charges are not refundable; additional shipping charges will be due to reship any exchanged items. *No additional shipping will be due on items that qualify for our apparel exchange program.
Unfortunately, some items do not qualify for return or exchange; including but not limited to electrical components, fluids, brake pads, bodywork and fairings.
All returns and/or exchanges require a RMA# (return authorization number) you will need to contact us by phone: 626-457-6500 or contact us to obtain RMA #.
*All the steps below must be followed for a return and/or exchange to qualify:
- Contact us with in 30 days of receiving your item(s) to obtain an RMA#
- Return the item(s) to us within 14 days of obtaining the RMA#.Return shipping to be paid by the buyer
- Include your RMA#.Do not write it on the retail packing. You can include it on the shipping label
- Return the item(s) in new undamaged, uninstalled, original, re-saleable condition
- Include all of the manufacture’s undamaged original packaging, tags (attached), warranty cards (not filled out), instructions, stickers, hangers and anything else that was originally included from the manufacture in its original condition
Forward Motion Motorcycles
Attn: Returns (your RMA#)
965 S. Meridian Ave.
Alhambra, CA 91803
Items damaged by the shipping carrier are the responsibly of the shipping carrier. Always inspect your item upon receipt. If the item appears to be damaged due to mishandling by the shipping carrier DO NOT refuse the item. Receive the item and contact us. We will always help to resolve any issues with items damaged by the shipping carrier. In some cases the shipping carrier may require additional information from you and may need you to contact them directly to file a claim.
Unfortunately, in some cases of damaged or defective items we may not be able to ship out a replacement item until any claim(s) with the manufacturer or shipping carrier is/are resolved. We understand this is an inconvenience to you and will do everything we can to avoid it.
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US orders over $499.99 will only be shipped to the billing address of the credit card used for payment
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Orders paid for with Pay Pal will only be shipped to the address on file with Pay Pal at the time of payment
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Orders shipped UPS 2nd Day Air, UPS 3 Day Select and USPS Express Mail will only be shipped to the billing address of the credit card used for payment
*International orders and orders shipped to PO Box, FPO/APO, HI, AK and PR address may encounter additional handling time.
- Orders shipped to PO Box, FPO/APO address are shipped USPS Priority Mail
- Orders shipped to HI, AK, PR address are shipped UPS second day air
- Orders shipped to international address are shipped USPS Express Mail International
Forward Motion Motorcycles always offers FREE SHIPPING storewide with no order minimums and no handling fees. This means whenever you see the free shipping logo your item ships for free via UPS ground. Free shipping only applies to orders shipped UPS ground to the 48 continental United States. PO Box, FPO/APO, HI, AK, PR and International orders do not qualify.
*Unfortunately some items do not qualify for free shipping including but not limited to tires, wheels, bodywork, fairings and oversize items.
Please note not all items listed on our site are in stock. After an order is placed on or site we may need to check availability with the distributor/manufacturer. If an item is out of stock with a distributor/manufacturer, our sales staff will contact you and provide you with an estimated ship date. You will also have the option to cancel your order or substitute it for a different item of equal or lesser value.
From time to time a distributor/manufacturer may discontinue an item or implement a price increase without notice. We do our best to keep our site current and up to date, however, in the event that this occurs, our sales staff will contact you and provide you an estimated ship date and any prices difference when applicable. You will also have the option to cancel your order or substitute it for a different item of equal or lesser value.
